Support comparison and prize list

Here is comparision about one time and monthly billed support packages and their difference. Also prices included.

All support request must be mailed to support@kareliait.eu

Individuals have only per hour billing possibility

FeatureServiceService
ProductOne time SupportContract based support
On-site supportXX
Remote support** ( extra cost)X
Phone supportNoX
Montly billingNoX
SLANoX
8-16 serviceXX
8-22 ServiceNoX
Mobile support (on-site, software)XX
Mobile support (on-site, software,also repairing)NoX
Network support ( no hardware, no sla)XX
Network support ( hardware, and sla)NoX
Support pricing
Price, it support ( hardware, sotware)*56.24€/h26.60€/mth/pc
Price, mobile support ( only phones, tablets, etc mobile)*20€/h+3.80€/device13.80€/mth/device
Network management and support*26.60€/h19€/mtn/device
Total price ( inc all support services)*86.64€/h49.90€/mtn/device
Network and ict equipment installation service*65€/hNo
** extra cost 25€/h
Minimum billing 1h always
*+Vat included only in UK
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